Who we are
ALTIOMA NUTRITION™ is a brand owned and operated by ABSTERGO -PAC LLC, a Florida company. In this policy, “ALTIOMA,” “we,” “us” and “our” refer to ABSTERGO -PAC LLC in connection with altioma.com.
This policy explains how information is handled when you browse our website, create or use an account, manage a saved payment method, contact us, submit a wholesale or collaboration application, or use our website assistant. It covers this website and related communications, rather than independent third-party websites.
Our first supplement is in development and products are not currently available for purchase. The website supports customer accounts, email verification, saved payment-method functionality, wholesale applications and collaboration inquiries. Order, delivery and return processing described below applies when those services become available; it does not mean sales have opened. No active subscription program is described by this policy.
Information we collect
| Information | Source | Purpose |
|---|---|---|
| Contact and inquiry details Name, email address, optional company name, inquiry topic and message. | You, through our contact form or email. | Respond to questions and manage correspondence. |
| Business information Details about your organization or proposed collaboration that you choose to send. | You or your business representative. | Evaluate and follow up on business inquiries. |
| Assistant messages Questions and conversation context submitted to the website assistant. | You, when you use the chat. | Generate a response and support the chat service. |
| Technical request data IP address, browser or device information, requested URLs, timestamps and error information. | Your browser and website infrastructure. | Deliver the website, troubleshoot and help identify abuse. |
| Privacy preferences Your optional-technology choices, preference timestamp and settings version. | Your choices and browser storage. | Remember and apply cookie preferences in that browser. |
| Account & verification information Name, email address, account identifier, password authentication data, verification or recovery records, account role and approval status; addresses you add to your account. | You and the account and email-verification services. | Create and secure accounts, verify email access, recover access and manage partner permissions. |
| Wholesale applications & documents Company and contact details, business and shipping addresses, phone numbers, website, sales channels, customer-audience descriptions, expected volume, EIN and supporting document, resale details and certificate; optional D-U-N-S or other business information you submit. | You or your authorized business representative. | Review business eligibility, tax/resale information and proposed wholesale relationships; manage approval and follow-up. |
| Trade references & marketplace details Reference company, contact name, email, telephone and website; Amazon storefront URL, seller or Merchant Token details where provided. | The applicant, and references if they respond to a business verification inquiry. | Evaluate business applications and clarify sales channels. A marketplace identifier is not an account password. |
| Collaboration proposals Contact and company details; profile, website, portfolio or media-kit links; audience, proposed content, timing and budget included in your message. | You through the Brand Collaborations form or correspondence. | Review proposals, communicate with you and discuss potential projects. |
| Payment-method information Payment-provider customer identifiers and tokens; limited card descriptors such as brand, last four digits and expiry where supplied by the provider. | You through the payment-provider interface, and the provider. | Manage optional saved payment methods. Full card numbers and security codes are handled by the payment provider rather than intentionally stored in our website database. |
| Future order, delivery & return records Purchased items, totals, billing and shipping details, transaction status, invoices, tracking information and return correspondence or photographs. | You, payment services and fulfillment providers when sales begin. | Process orders, payment, delivery, invoices, support and returns; maintain applicable accounting records. |
Free-text messages can contain other information you decide to provide. Do not send full payment-card details, passwords, verification codes, Social Security numbers, passports or medical records through general inquiry forms or the assistant. The dedicated wholesale application requests business EIN and resale documentation; use its designated upload fields for those requested documents. Share only information needed for the business review, and redact unrelated personal information where possible. If you provide another person’s details as a trade reference, ensure you are authorized to share them and direct that person to this policy.
How we use information
- Deliver website content and operate accounts, email verification, recovery, saved payment-method features, forms and the assistant.
- Answer product-development questions and other inquiries.
- Evaluate wholesale, distribution and collaboration proposals; review supporting business documents and manage approval permissions. Application decisions are reviewed by our team rather than granted solely by an automated score.
- Send verification, recovery, application-status, inquiry and other service communications; process order, delivery and return requests when sales begin.
- Maintain, troubleshoot and protect the website and communications.
- Meet applicable obligations and establish, exercise or defend legal claims.
Submitting an inquiry is not a purchase or a subscription to marketing emails. If we introduce a marketing signup, its purpose and available choices will be explained when you sign up.
Service providers & disclosures
Information is made available to providers where needed to deliver a website feature or handle your request. Relevant services include website hosting through Hostinger, business email through Google Workspace, and AI responses through OpenAI when you use the assistant. Account and commerce records are managed through our WordPress/WooCommerce website. Stripe handles payment-method processing for the connected card features; payment-provider handling is distinct from the general contact and wholesale forms.
Google reCAPTCHA protects enabled registration, password-recovery, contact, collaboration and wholesale submissions. It processes technical browser/device and interaction information to assess abuse; when you complete a challenge, a verification token is checked by our server with Google. This security processing is distinct from optional marketing technologies. For current product privacy information, see Google’s reCAPTCHA documentation.
When fulfillment starts, necessary order and delivery details may be supplied to the manufacturer, warehouse, fulfillment service or carrier actually handling your shipment. We do not represent that a fulfillment integration is already active. Professional advisers may receive records where needed for accounting, legal or tax services.
Our website also loads some visual assets or software from third-party content delivery networks, including unpkg and jsDelivr. Requesting those resources sends technical information, such as an IP address and browser request details, to the resource provider. Those requests are distinct from optional advertising or analytics.
Wholesale document uploads are not intentionally submitted to the AI assistant or published in a public retailer directory. Approval of an application does not automatically publish the applicant’s personal details or trade references. Any public authorized-retailer listing is handled separately.
We may disclose information when required by applicable law or a valid legal request, to address fraud or security issues, or to protect rights and safety. Information may also be disclosed in connection with a genuine business transaction, such as a merger or transfer of assets, subject to applicable requirements.
Independent services and websites have their own privacy practices. A link to another website does not bring that website within this policy.
Using the ALTIOMA assistant
When you send a message to the website assistant, your message and conversation context needed to answer it are sent through our website to OpenAI to generate a response. Using the assistant therefore involves processing by an external AI provider.
Keep questions general and avoid sharing sensitive or confidential information. The assistant provides general brand information; it is not a medical consultation. AI responses can be inaccurate, and important details should be confirmed through our contact page.
Closing the chat or changing cookie preferences is not a request to delete information already submitted. For a privacy request about a conversation, contact us and provide enough context to identify it, without sending sensitive documents.
Cookies & browser storage
Cookies and similar technologies support website functions and remember choices. Local storage is a separate browser-storage technology; it is not a cookie.
Website storage can support login sessions, security checks, account or cart functions and your cookie preferences. Our cookie controls record available optional-technology choices in browser storage. Preferences may expire or require renewal after a settings change; browser storage can remain until cleared.
The preference record itself is stored in your browser. It is not a server-side consent receipt. Other website services, such as hosting, forms and the assistant, can process information separately.
Where optional analytics or marketing technologies are configured in our consent system, you can accept, reject or adjust the available categories. A category’s presence in the controls does not mean that every service on the website is controlled by that category. Essential services and technical resource requests may continue when optional technologies are rejected.
Choices are specific to a browser and device. Clearing storage, using another browser or using private browsing may require a new choice. Browser settings also let you manage cookies and local storage. Restrictions may affect website features.
Privacy signals & advertising choices
The ALTIOMA consent plugin treats a detected Global Privacy Control (GPC) signal as a refusal of marketing technologies configured within that plugin. This control applies to that browser and does not itself delete information already sent or establish an account-wide preference with independent services.
“Do Not Track” is a different browser signal. We do not represent that it controls all processing on this website. For requests to opt out of sale, sharing or targeted advertising where applicable law grants those rights, use our contact page and state the request. Browser controls alone may not address information previously submitted directly to us.
Your communication choices
You can choose not to submit a form or use the assistant. We may be unable to respond to an inquiry without a working reply address and enough information to understand your request.
You can ask us to stop optional follow-up communications using the contact details below. We may still respond to a request you initiate or send communications necessary to address an applicable obligation. If marketing email is introduced, messages will provide an unsubscribe method.
Privacy rights & requests
Depending on your location, the processing involved and the law applicable to our business, you may have rights to access information, obtain a copy, correct inaccuracies, request deletion, withdraw consent, restrict or object to certain processing, or opt out of sale, sharing or targeted advertising. Some laws also provide rights concerning sensitive information and qualifying automated decisions.
These rights are subject to legal conditions and exceptions. This policy does not represent that every state or international privacy law applies to our business.
How to submit a request
Use our contact form or email info@altioma.com with the subject “ALTIOMA Privacy Request.” Explain the right you wish to exercise, provide the email address used to contact us, and tell us your state or country if relevant to the request.
We may ask for proportionate information to verify your identity or an authorized representative’s authority. Do not send identity documents unless specifically requested through an appropriate method. We will assess requests and respond within the period required by applicable law. Some information may need to be retained for legal obligations, security or legal claims.
Where the applicable law provides an appeal right, reply to our decision requesting an appeal. Where available, you may also complain to the relevant privacy authority. We will not unlawfully discriminate against you for exercising applicable privacy rights.
State privacy rights and business obligations vary. Where applicable, requests concerning access, correction, deletion, sale or sharing, targeted advertising, or sensitive information can be submitted through the same contact channels above. We do not use the phrase “sale in the traditional sense” to narrow rights that applicable law defines more broadly.
How long information is kept
Wholesale application details and uploaded EIN/resale files are stored in encrypted form in the website database, outside public Media uploads. The plugin requires administrative permission to review or download them. A team notification points to the administrative review area rather than attaching the uploaded documents. Authorized reviewers may download copies, which must also be handled securely.
Contact and Brand Collaborations submissions are delivered through email; those form plugins do not themselves retain a database copy of message content. Email mailboxes and any separately configured delivery logs or backups can retain copies. Account records are stored in the website database; payment providers separately retain their records.
Retention depends on the purpose and type of information. Inquiry records and replies may be kept while a conversation or business matter is active and for an appropriate period afterward. Technical records and provider-held information follow the relevant service’s configuration and retention practices.
The current wholesale plugin does not automatically delete applications or documents after a fixed period. Deletion requests require review and manual handling, including relevant downloaded copies, correspondence and records retained for applicable obligations. Deleting an account does not by itself remove a separate wholesale application. Backup copies may remain until their normal replacement or expiry.
When determining retention, we consider the original purpose, ongoing business needs, applicable obligations, security and legal claims. We do not publish a fixed deletion period for all messages or provider logs because their retention periods are not uniform. A cookie preference validity period is not a deletion deadline for account, application, correspondence or provider-held records.
Security
Our wholesale application plugin uses encryption for stored application data and document files, and permission checks for administrative document access. Account and form features use controls such as verification, tokens and abuse checks. These measures do not establish an independent security certification or a guarantee against unauthorized access.
No website, email service or transmission method can guarantee complete security. Security also depends on the providers and systems used to handle information. Please use care when sharing information online and send only what is needed for your inquiry.
If you believe information submitted to ALTIOMA has been exposed or misused, contact us with relevant details. Do not include passwords or additional sensitive information in the report.
International visitors
ALTIOMA is operated by a U.S. company and focuses on the U.S. market. Website and service-provider operations may involve processing in the United States and other countries, whose laws may differ from those where you live.
Where an international transfer is subject to a specific legal requirement, the applicable requirement must be addressed. Visiting this website is not treated by this policy as blanket consent to international transfers or as a waiver of privacy rights.
Children’s privacy
Our website and inquiry services are intended for adults and are not directed to children under 13. We do not knowingly seek personal information from children under 13. A parent or guardian who believes a child has submitted information can contact us so we can review and address the matter.
Updates to this policy
We may revise this policy as website features, providers or practices change. The “Last updated” date identifies the version shown here. Where required, material changes will be communicated through an appropriate notice. Please review this page before using newly introduced features.
Contact ALTIOMA
For a privacy question or request, contact the company operating ALTIOMA NUTRITION™.