Clear expectations. Considered care.
Everything you need to know about delivery and returning your order.
For retail orders under $55 in the contiguous 48 states and Washington, D.C.
Free standard delivery for qualifying retail orders in the contiguous 48 states and Washington, D.C.
Request a return within 30 days of delivery. Ordinary returns must be unopened with the original safety seal intact.
We plan to ship retail orders to all 50 U.S. states and Washington, D.C. International delivery is not offered under this policy.
Automatic Alaska and Hawaii shipping rates are being prepared before launch. Delivery eligibility for U.S. territories, APO/FPO/DPO addresses and P.O. boxes has not yet been confirmed. We will clarify any additional supported destinations before orders open.
The final shipping charge and eligibility for any offer will be shown at checkout before you pay.
Dispatch schedules, available carriers and estimated delivery times will be confirmed before launch. We do not currently promise a particular carrier or delivery date.
Once shipping begins, shipment information and any available tracking details will be provided for your order. Delivery estimates are estimates, rather than guaranteed arrival dates.
Please check your delivery address before submitting an order. If you need a correction or cancellation, contact us promptly; changes may no longer be possible once fulfillment has begun.
For an ordinary return, contact us within 30 days of receiving your order. The bottle must be unopened and unused, with the original safety seal intact. The bottle, label and packaging must remain in their original condition.
Before return approval, please provide clear photographs of all sides of the bottle, the lid, safety seal and packaging, showing any dents, scuffs or other marks. Photographs support the review; we also inspect the returned product.
Opened or used products and products with a broken or missing safety seal are not eligible for an ordinary change-of-mind return. If your item arrived damaged or incorrect, the separate process below applies.
For ordinary returns, you pay the return shipping cost. Use suitable protective packaging and keep your shipping receipt and tracking details.
Do not send returns to our corporate or virtual mailing address. The return destination will be provided directly by our team.
If your order arrives damaged, with a compromised seal, or containing the wrong item, contact us as soon as possible at info@altioma.com. Include your order number and photographs of the item, all sides of the bottle, shipping label and outer packaging.
Keep the product and packaging while we review the issue. Do not use a product with a damaged or compromised safety seal.
ALTIOMA covers necessary return shipping for confirmed fulfillment errors or items damaged in delivery. We will provide instructions and explain the available resolution. The original-condition requirement for ordinary returns does not prevent you from reporting damage that was present on arrival.
We will review your return and notify you of the outcome. Approved refunds will be issued to the original payment method. The time required for the credit to appear depends on your payment provider.
Refund processing times and the treatment of original outbound shipping charges will be finalized and published before sales open. No restocking fee or additional refund deadline is established on this page.
This policy is for retail purchases made directly through altioma.com. Wholesale pricing, shipping, order minimums and returns are governed by the terms separately confirmed for each wholesale relationship. The retail free-shipping offer does not establish wholesale shipping terms.
For purchases from another retailer or marketplace, please contact that seller about its applicable return process.
ALTIOMA NUTRITION™ is a brand of ABSTERGO -PAC LLC.
Prelaunch policy · Updated October 11, 2026
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Partnership inquiry sales@abstergopacllc.comALTIOMA NUTRITION™ · A brand of ABSTERGO -PAC LLC.